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Asked Questions

If you have questions about The Mountain Winery, please take a few minutes to browse our comprehensive FAQ section. If you can't find what you are looking for don't hesitate to contact us.

  • What time does the venue open before a show?

    Since the start time varies from show to show, the parking lot opens 2 ½ hours before show time. The venue, including The Mountain Winery Restaurant, and concessions open 2 hours before the stated show time.

  • Information on AXS Mobile ID

    Please visit our AXS Mobile ID page for more information.

  • How do I purchase ADA accessible tickets?

    Online. Please visit mountainwinery.com/calendar to find your event, then click on purchase tickets. You will be redirected to AXS.com to purchase. Click on “Accessible Tickets”. All ticket sales are currently online only.

    The Mountain Winery has wheelchair accessible seating that can accommodate various height needs so that wheelchair users can see the stage. Limited parking is available for any persons with disabilities or those who require additional assistance. If you need special assistance on the night of the show, please let a Mountain Winery representative know upon entering the gates. Assisted listening devices are available for no charge from the Mountain Winery Box Office. Photo ID is required as a deposit.

  • When is the on-site ticketing box office open?

    The Box Office will be closed Saturday October 23, 2021, and re-open on October 30, 2021 for regular Saturday sales from 12pm-4pm. The Box Office charges a $2 service fee per ticket.

    On concert nights, the Box Office is open two hours prior to showtime until the end of intermission. For a list of our shows, view our calendar here.

  • Can I bring my own food or beverages?

    Outside food and beverages are not permitted inside the venue. Wide selections of dining options are available to choose from. Please visit our Concert Dining Page for a description of each restaurant and sample menus.

  • Can I bring a camera?

    Camera Policy:
    Personal cameras, small point and shoot with smaller attached lens are allowed in the venue, unless artists request no cameras at the performance.

    Flash photography, video and removable lens cameras are prohibited.

  • What items are prohibited during concerts?

    PROHIBITED items include:

    • Weapons
    • Electronics
    • Professional cameras
    • Outside food and beverages
    • Signs
    • Coolers
    • Recording devices with the exception of cell phones
    • Computers and Tablets
    • Selfie Sticks
    • Bags over 12"L x12"W x8"H inches
    • Chain wallets
    • Spiked collars
    • Spiked belts
    • Umbrellas
    • Masks / Costumes
    • Any clothing with profane language and/or gang-related symbols

    PERMITTED items:

    • Bags SMALLER than 12"L x12W"x 8H" inches ONLY
    • 1 Sealed bottle of water

    Please note:
    Oversized bags/backpacks/purses will need to be returned to vehicle.
    There is no storage on site for prohibited items.
    Special consideration may be taken for parents with infants and those with medical needs.

    Camera Policy:
    Personal cameras, small point and shoot with smaller attached lens are allowed in the venue, unless artists request no cameras at the performance.

    Flash photography, video and removable lens cameras are prohibited.

  • How much does parking cost?

    On concert nights, General and ADA parking is $25 on-site, carpool of 3 or more is $15, Premium Parking is $45. Limited Premium and ADA parking can be pre-purchased for $45 HERE.

  • Do you have a rideshare dropoff and pickup area at the venue?
    Yes, we have a rideshare location for dropoff and pickup during shows. If you are arriving via a rideshare program and are expecting a pick up after the show, please be aware that traffic coming up the hill is stopped at the bottom of the hill right before the show ends.

    All rideshare vehicles will be held at the gate at the bottom of the hill until the driveway is cleared (approx. a 45-minute wait). Please join us at our Redwood Deck Rideshare Lounge located in the main plaza. Beverages and desserts will be available for purchase, and our friendly staff will alert you once the road is open.

  • What is the weather like?

    While the weather at The Mountain Winery is similar to the weather in San Jose or Saratoga, our mountain top location means that our weather can be unpredictable. Up here, the wind usually picks up after night fall, and during the day we are more exposed to the sun.

  • What should I wear?

    Please consider our mountain top location when preparing for an evening concert. Dressing in layers is recommended to ensure a comfortable experience. High heels can be challenging as there are hills and stairs on the way to your seat.

    Note: Any clothing with profane language and/or gang-related symbols is not permitted on building property.

  • What if I need to contact you during a concert?

    If you need to contact us during a concert, call (408) 741-0291

  • What if I lose an item during an event?

    You can contact our office at (408) 741-2822 regarding lost and found items.

  • Can I make dinner reservation but not attend concert?

    No. Everyone attending dinner must also purchase a ticket to the show.

  • The weather forecast shows rain during the concert. Is the show still happening?
     All performances will take place rain or shine.
  • Can I bring my gun or pocket knife to the show with me?
    The Mountain Winery does not allow guests to carry any weapons whatsoever on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure or handle weapons and will take no responsibility for any weapons left in vehicles.
  • Do you allow cell phones at the show?
    Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests. Cell reception is poor on top of the mountain and within the venue. Please make sure to download your tickets prior to coming.
  • What if there is an emergency during the show?
    In the event of an emergency while on site, The Mountain Winery has trained EMT’s to assist with any medical issues. First aid is located in the plaza, but any staff member with a radio can dispatch First Aid to the location needed. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. 
  • When is a show canceled?
    Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
  • What if I have car problems while on the mountain?
    If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. The Mountain Winery does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.
  • Can I buy an All Access pass?
    All Access passes or Backstage Passes are not available for purchase. The venue box office does not sell any meet and greet, backstage or venue passes.  
  • I am not currently a Loyalty Club member. How do I join the Loyalty Club for the 2021 season?
    Your first chance to join will be during the 2021 general on sale. To join, just purchase tickets to 3 or more Mountain Winery shows at AXS.com during the 2021 season. The 2021 pre-sale is reserved for current members who purchased 4 or more shows in the 2019 season.

    *All ticket purchases must be from AXS.com and not a third party broker.
  • I am a current Loyalty Club member. How do I remain in the Loyalty Club for the 2021 season and the 2022 presale?
    Purchase 3 or more shows during the 2021 Loyalty Club presale to remain in the club for 2021 season and also get access to 2022 presale.





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If you don't see what you are looking for and you have any further questions, please don't hesitate to contact us.